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Citrix troubleshooting tools

citrix troubleshooting tools

The Citrix Diagnostics Toolkit is a rapid deployment platform that delivers a suite of tools and automation. Troubleshooting with automated and built-for Citrix monitoring tools. A colleague and I were answering questions during the live webinar. Citrix Support provides many support tools to help in the troubleshooting of an environment that contains almost any Citrix product. Popular support tools used in XenApp 7. x versions would be. WINSCP 3 6 8WINDOWS SECURE COPY

These options have been included for your convenience. If you choose not to configure these options, the default trace operation will be CDF only. Ready to use. These templates save you scripting time that you would need for combining or automating usage of Procdump with other tools or advanced dump captures of an offending process. Check out the C. To better serve our customers, we recommend using this toolkit with guidance or assistance from Citrix Support Teams.

The diagnostic data collected will be used to determine the root cause of the problem report or symptom. Note: A command window will appear that will display packet captures being executed by Wire Shark. Scheduled Tracing or triggered tracing using windows events will work as expected because they are executed in a different context.

If you chose to configure Perfmon counters and installed the provided version of Wireshark. This will stop all running traces triggered by C. No intrusive changes are made by this toolkit. To remove or uninstall see the next section below. NOTE — if you installed Wireshark. The C. Uninstall will not remove Wireshark because it was a separate install you selected. Use add remove programs applet for Wireshark to remove. Citrix Diagnostic Toolkit has 2 uninstall methods. ONLY Windows systems are affected by this issue.

These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities.

You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code. Failed to load featured products content, Please try again. Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues. Customers who viewed this article also viewed. Citrix Diagnostic Toolkit x64 — C. Data Modified by C.

How to Undo the Changes Made by C. Uninstalling C. Contact Information Disclaimer. Description The Citrix Diagnostics Toolkit is a rapid deployment platform that delivers a suite of tools and automation options in an easy to use structured format that closely resembles the look and feel of any standard Windows application, even though each tool is an independent standalone application.

Use run line and type shortcut name for faster access. Citrix Tools Included Based on options you select during the C. Prerequisites No software prerequisites are needed to install this toolkit. Why does C. Installing C. Download the MSI using link provided at top of this document.

Remote installation from a centralized network share is supported. Right click the CitrixDiagnosticsToolkit x Start Menu Integration. Tracing Options and Setup Trace file sizes and settings are as follows by default and cannot be changed if started using the C. CDF trace will be a Mb. The TaaS site auto launch feature can be disabled by using the following command:. To re-enable TAAS site auto-launch simply use the following comand:. Exit CDF Control. Security Permissions required by C.

To install the latest version of Wire Shark simply click the shortcut in the tools sub menu. How to Use C. Add Remove Programs applet in windows control panel. There is a convenient Citrix Diagnostics Uninstaller shortcut included in the Start menu. Contact Information Contact supporttools citrix. Disclaimer These software applications are provided to you as is with no representations, warranties or conditions of any kind.

Was this page helpful? Thank you! Sorry to hear that. Name Name is required. Email Email address is required. Close Submit. Featured Products. Get Additional Support. Open or view cases Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.

Open or view cases online. Share this page. Citrix Scout. IMA Helper. XDPing Tool. Citrix Quick launch. Citrix Print Detective. Receiver Clean-Up Utility. XenDesktop Site Checker. Citrix Policy Reporter Tool. If the network latency is high for some users but not for all users, clearly the issue is not because of the common Citrix infrastructure.

Geographical maps in the eG Enterprise dashboard map end users to the cities, regions, and countries they are connecting from. The color for a region is based on the performance seen by users in that region. By analyzing the geo maps, admins can determine if there is an issue that is impacting a majority of users in a region.

It can also collect and analyze Netflow traffic. Yes, we collect and present information from ADC as well. All the key metrics of NetScaler can be monitored agentless. The logon simulator enables user logons via Citrix Cloud to be monitored. Using Citrix Cloud APIs, eG Enterprise also has visibility into real-user logon performance in the cloud, machine failures, connection failures, delivery group utilization, license usage information, and much more.

Good monitoring and troubleshooting capabilities are also essential for employees to be productive. A product such as eG Enterprise can improve productivity by identifying where users are hampered by slow performance of IT failures which in turn can reduce end-user frustration. Quantifying application performance and availability are key measures as to whether users are enabled to be productive. Yes, the user experience dashboard will give you an instant overview of all Citrix sessions and the KPIs for each session.

A Citrix engineer can instantly see such issues and start working on them proactively. Yes, indeed. There is a lot of detail available for monitoring, diagnosing, and resolving slow Citrix logon problems:. At the same time, different organizations in different verticals may want to have different logon time goals. For instance, in healthcare, a doctor may have to logon tens of times in a day, from different devices and a slow logon each time can reduce their productivity.

Hence, monitoring tools, such as eG Enterprise allow administrators to configure their logon time goals and will generate alerts when these goals are violated. Using FSLogix could be beneficial. Either option would be beneficial for improving the GPO logon stage. Failure of GPOs is also tracked as part of real user monitoring. And we can certainly monitor the metrics that would identify the bottlenecks and source of issues.

Our licensing is per host or user concurrent or named and not per user-session. A few other products use per user-session licensing, which makes no sense in a published apps scenario as a VDI user with access to 10 apps would consume 11 licenses! Historically, Citrix has had challenges with desktop resolution, especially before Microsoft added more access for Citrix to control the resolution DPI relatively recently.

Since then, the situation has improved. Consumer monitor technology has evolved rapidly, and it is not unusual to find home monitors that now exceed the limits of Citrix support — their support knowledge base includes details: Support for Monitors Including 4K Resolution and Multi-Monitors citrix. There are a number of known issues with AVAYA within Citrix environments and Citrix is continually updating their support knowledge base with best practice configurations, see Voice call over AVAYA Softphone may have a choppy voice or humming sound after multiple users login, while using Receiver for Windows citrix.

A product such as eG Enterprise will allow you to survey users and see whether they are on optimal configurations and to identify common factors shared by users having issues e. Beyond Citrix, we can supply enterprise application monitoring for applications such as O, SAP, etc.

We capture the data for every real user session so that you can analyze reported issues retrospectively and across your whole user base some products rely on script-based, manual after-the-fact debugging. No, our experts have not noticed such a trend. We certainly see a lot of non-persistent deployments in both Citrix and VMware. The monitoring tool must have sufficient metrics to assist with post-mortem diagnosis. Reporting is part of the core eG Enterprise product and numerous out-of-the-box reports are included; custom reporting is also supported.

Automated emails can be scheduled at the individual user level. Even a read-only user can receive reports automatically.

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The Citrix Diagnostics Toolkit is a rapid deployment platform that delivers a suite of tools and automation options in an easy to use structured format that closely resembles the look and feel of any standard Windows application, even though each tool is an independent standalone application.

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