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Teamviewer mobile device support review

teamviewer mobile device support review

With TeamViewer Mobile Device Support, you can resolve mobile device issues quickly, from your computer, tablet, or smartphone. Support requesters just need the. It is a reliable solution for remotely accessing desktops or servers if physical access is not possible. Multiple systems can be connected at the same time. Completely free to use. · Supports chat (text, video, and voice over IP). · Remote printing is allowed. · Supports Wake-on-LAN (WOL). · No port. CISCO 3650 SOFTWARE UPGRADE

TeamViewer is one of the most widely compatible remote access solutions on the market: It can run on standard platforms like Windows, Mac, Linux, iOS, and Android, and it supports advanced connections like AR devices, servers, and commercial-grade machines. The ability to connect to this wide range of devices and platforms is great for streamlining your remote access and support process. FYI: When you first download TeamViewer, it automatically opens a comprehensive how-to guide that shares valuable insights on how to set up and navigate the software.

TeamViewer plans are tiered based on some of the features they offer, so be sure to check what features a specific plan includes before signing up for it. Here are some of the best features TeamViewer offers. TeamViewer outperforms the competition in terms of compatibility. Whereas many competitors are limited to connecting computers and smartphones, TeamViewer can connect a plethora of remote devices, including computers, mobile and IoT devices, servers, AR devices, and commercial-grade machines.

TeamViewer can typically make a remote connection regardless of the type of endpoint you want to connect with and whether it has a display, screen, or keyboard. In our eyes, this level of compatibility is ideal for large organizations and those that need to provide customer support across diverse platforms.

TeamViewer has several tools that enable teams to collaborate across multiple devices. For example, it allows drag-and-drop file transfer, text chat, session recording and compression, and VoIP audio conferencing, which are all standard offerings in remote access software.

We like that every TeamViewer plan automatically includes TeamViewer Meeting, a video conferencing solution. Not many other solutions we examined offer video conferencing. You can also take advantage of advanced collaboration functions like automating mass deployment, creating channel groups, accessing multi-user support sessions, and creating service queues.

In our research, we found that these advanced features are not common among TeamViewer's competitors. TeamViewer is one of the most customizable remote access and support solutions we reviewed. In addition to its standard access plans, it offers several add-on options, such as monitoring and asset management, endpoint protection, storage backup, web monitoring, mobile device support, AR support, additional concurrent users, and an all-in-one solution for service desk management.

It's also compatible with popular third-party integrations. Customizable software is key for businesses that want to create a specific solution to access multiple devices. TeamViewer uses industry-standard security measures like AES bit encryption and two-factor authentication to ensure your remote connection is safe and secure. We like that it doesn't require firewall or infrastructure configuration, so you can seamlessly connect to any device without modifying or configuring these settings, which can reduce the potential for cybersecurity threats.

TeamViewer offers three different licenses, and its pricing is slightly higher than other vendors we reviewed. Here is a breakdown of each plan:. We like that TeamViewer also offers a variety of add-on options e. We didn't find many competitors that offer this many add-on options, and this wide of a selection is beneficial for businesses that need to create a custom tech support solution.

The company only offers annual billing, whereas some competitors offer the option of monthly or annual billing. However, you get a day free trial, which is on par with what most remote access software providers offer. We like the convenience TeamViewer offers of being both cloud-based and installable, making it easy for your employees to implement. We found it easy to establish a remote connection: You simply open TeamViewer and click on the Remote Control tab.

The end user you are trying to connect to will give you a nine-digit ID and password to log in with. After you enter this information and click "Log on," you will be successfully connected. TeamViewer has an extensive knowledge base that we found pretty helpful. It includes a "Get Started" guide and allows you to post questions or concerns to the community. If you don't get an answer there, you can call TeamViewer or submit a help ticket. While this is all on par with what we found from other companies, we like how TeamViewer takes customer support one step further by offering TeamViewer Academy — hands-on live training sessions.

This is especially helpful because TeamViewer offers many add-on features that may require additional assistance. Before you partner with TeamViewer, you should be aware of a couple potential drawbacks. For example, the price per user for TeamViewer is higher than it is with most competitors we reviewed.

If you have the budget for it, TeamViewer offers many features, benefits, and add-on options that might outweigh the cost for you, but keep this in mind when comparing remote PC access software. Another potential downside we found, also related to cost, is that TeamViewer charges additional fees for mobile support. This means you will need to pay extra if you want to manage your mobile devices with TeamViewer.

If you anticipate primarily offering mobile support and want a plan that automatically includes those capabilities, read our ConnectWise Control review to see if it's a better fit for you. Finally, TeamViewer is fully compatible with a range of other network and IoT devices. Using this increased connectivity, you can simplify monitoring and control across your device network.

Setting up your new TeamViewer remote desktop connection manager is extremely straightforward. Step 2: Install the software to your device by following the provided instructions. This is a simple and intuitive process.

Step 3: Open the software on the two devices you want to connect and follow the prompts. Overall, the TeamViewer user interface is extremely beginner-friendly and easy to navigate. To get started, all you have to do is enter the Partner ID of the device you want to control and then request access. Once access is approved, you will have full remote control through your own device.

For example, when you connect to an Android device, you will be able to view device information, apps, and connections alongside the actual remote control tab. There was no lag to speak of, mouse tracking was smooth, and clicks were instantaneous. One of the major concerns with remote access software is accidentally opening a back door for hackers to get into your system.

Fortunately, TeamViewer integrates numerous security features to reduce the risk. For starters, it uses highly secure data centers to reduce the risk of hacking or data breaches. This prevents unauthorized access to your data stream. Finally, brute force attack protection is provided to further negate the risk of password hacking.

TeamViewer offers a selection of customer service streams, including phone and email support, a knowledge base, and a community forum. Note, however, that phone support is limited to paying users during business hours in selected countries. Fortunately, all users can submit email support tickets. Alternatively, draw on the experience of the almost , members of the TeamViewer family by posting your question on the community forum. Overall, TeamViewer is a great all-round remote desktop access program.

Alongside its remote access features, it also has a selection of screen sharing, presentation, and file transfer tools. Its customer support is a little limited, but with some work, you should be able to find the answers you need in the knowledge base or community forum. However, it does include a free personal license, which means you can try it out before you purchase. Fortunately, there are numerous more affordable alternatives worth considering.

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In other words, I cannot connect to the mobile device from any computer. Does anyone have experience with setting up mobile devices to be controlled from pc's? What am I missing? I know whenever I setup a computer, it lets me name the computer and it shows up in my list under all computers once i complete the set up.

Whenever I downloaded the app to my phone, I was never given the option to name the device. Any help would be greatly appreciated. Also, only certain devices support screen control. Also, it does not allow for screen control of the phones. It only provides basic information, chat and file transfer functionality.

Teamviewer Quick Support. Is this the wrong one? I'll check out host. Also, does it cost more for the mobile feature? Okay, last time. I just installed the app, and your phone has to be "compatible with the Remote Control feature. If it is, it will prompt you to install the Add-On, which is apparently from an "unknown source" so Android throws a red flag and asks if you want to enable "install apps from unknown sources. I don't think it costs any extra.

When you pay for teamviewer, you are paying for amount of concurrent sessions, not per device. Gotcha, we have the Teamviewer 10, I am not sure that it supports mobile devices. That's what I am trying to find out before jumping to Teamviewer Does anyone still have 10 and are you able to support mobile devices?

Honestly i usually just call them when i have issues. They have a pretty good support team. They sat on the phone with me for about an hour while i fiddled with policies to make sure i got it set up right. I was told it does allow for screen control. I actually tested it out and it worked quite well. It just said I do not have the licenses for it so it was a trail version. I'm not sure the upgrade is really required.

My understanding is you have to have the Premium or Corporate flavors to get mobile host support. This topic has been locked by an administrator and is no longer open for commenting. To continue this discussion, please ask a new question. I know that's very general, but I've been having a relatively hard time finding any IT related job that isn't basic help desk level one things.

I work in a fairly high level position doing mostly EDI and Salesforce maintenance. Take a look below. If the screen below were presented to the prospective control-ee, it would cut down on a lot of explain time. Perhaps separate control and access on the lefthand navigation pane, and have the program remember which section you were on. That way, both helper and helpees would always see only the pertinent options.

While TeamViewer is free for you and me, the company is not Google with a gold mine of a search engine—it makes its money in the enterprise and large business sector. For the average user, not so much. The image below shows why. And IT contractors can easily cover the cost via customer billing. TeamViewer is free for occasional, personal use. And in these days of ever-expanding bandwidth, it can be surprisingly facile. Used on a local network, TeamViewer also seeks the shortest route once IDs have been exchanged, so most data never travels outside the LAN, making control very quick.

That said, Chrome Remote Desktop, though not as full featured is a competitor. Kudos to TeamViewer for providing it.

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