Talk to our advisors to see if ManageEngine ServiceDesk Plus is a good fit for For example, we were able to integrate Nagios Network Monitoring tool so. See how ManageEngine ServiceDesk Plus and Nagios XI stack up against each other by comparing features, pricing, ratings, integrations, security & more. Lamp is a command line utility that interfaces with Opsgenie services via HTTPS. Lamp can be used to work with alerts, enable/disable policies and integrations. INSTALL GETMAIL FOR HOTMAIL
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For instance, you can design a workflow for monitoring a critical server on your network and log a ticket if the server goes down. You can simply drag and drop that option from the External Actions tab on the left pane. Here are some benefits gained from this integration:. Learn more about OpManager, and download a free day trial version. You can also experience a free online demo, or schedule a free, personalized demo with our experts who can answer all your product questions. SDP Cloud Integration.
What is Server Management? What is SNMP? What is Virtual Server Management? What is Agentless Network Monitoring? What Is Virtualization? ServiceDesk Plus Cloud integration with OpManager ManageEngine OpManager is a reliable and affordable network monitoring solution that tracks performance and availability on any network consisting of different devices, such as routers, switches, firewall, VMs, storage devices, and more. Log alarms from OpManager as tickets OpManager raises alarms when a device violates the defined severity threshold values.
Choose ServiceDesk Plus Cloud, and a new page will open enabling you to access the grant token. Video Zone. IT Admin from "Royal flying doctor service", Australia. Jonathan ManageEngine Customer. Todd Haverstock Administrative Director. Related Products. Pricing Get Quote. Thanks to service desk integrations with Active Directory management tools, it is possible to let your users change their passwords, update their details, and unlock accounts by themselves.
An integration with an endpoint management application also gives users the liberty to manage their software downloads from the service catalog. All this helps to reduce costs without sacrificing the user experience. Equipping your ITSM with AI capabilities like a virtual agent can make users feel engaged in their self-service actions and make IT admins more confident of their decisions.
An AI-enabled chatbot can be robust first line support, where it can log, assist, route, automate, and even resolve the questions that it receives. Gaining a deeper understanding of the way your service desk performs can set you on the path to better performance. However, to gain such an understanding, you need an integrated business intelligence tool that can derive insights, reports, and visuals from service desk data.
Integration with an analytics tool can help you answer the critical management questions you face and show you how to steer your service desk team in the right direction. By gauging end-user feedback, IT administrators can identify the gaps in their service management strategy and correct course before it is too late. While ITSM solutions may offer built-in survey capabilities, integrations with survey software can help you craft survey workflows packed with automations and custom forms that collect accurate information.
These integrations also offer the ability to dive deep into survey responses and discover actionable insights that help IT teams deliver a consistent employee experience. ServiceDesk Plus offers powerful native integrations with industry-leading apps from ManageEngine to give you a degree view and control of your IT infrastructure. Be it managing networks, applications, and desktops from your IT help desk console, or accessing advanced service desk analytics, it's all possible with ServiceDesk Plus.
Build a service experience where your business tools interact seamlessly with the service desk, reducing the gap between service management and business processes. MENU Home. The power of degree ITSM. Benefits of ITSM integrations. Complex tasks to simple workflows: For services like onboarding a new user, multiple teams come into play, including HR, legal, facilities, payroll, and IT.
Daily firefighting to optimal performance It reflects poorly on the IT team when an end user is the first one to notice a problem in the network or a server. Better visibility and control over endpoints ITSM integrations with endpoint management tools can increase technician efficiency, enable proactive problem management , and even improve the user experience. Achieve a lot more with less Equipping your ITSM with AI capabilities like a virtual agent can make users feel engaged in their self-service actions and make IT admins more confident of their decisions.
Perform better service with deeper insights Gaining a deeper understanding of the way your service desk performs can set you on the path to better performance. Measure and upscale the employee experience with user satisfaction surveys By gauging end-user feedback, IT administrators can identify the gaps in their service management strategy and correct course before it is too late. ManageEngine Desktop Central: Control your endpoints from your service desk console Fast troubleshooting : Interact with users by launching remote sessions right from within tickets to resolve their issues, improving technician productivity.
Automation for better control : Trigger software installation and uninstallation on end-user workstations from within your service desk console. ManageEngine Applications Manager: Optimize the performance of your servers and applications Keep your applications running : Ensure minimum disruptions by resolving issues before they affect your business. A ticket is automatically raised when a performance anomaly occurs in servers and applications, and the appropriate technician is notified.
Informed decision-making : Automatically map modifications in your IT infrastructure to your CMDB so you can predict the impact of any activity. ManageEngine ADSelfService Plus: Empower your end users with self-service actions on password resets and more Effective self-service : Enable your users to take care of simple requests like passwords resets, updating their personal details, and account unlocks by integrating your service desk with your organization's Active Directory.
Boost productivity : Spare your technicians from frequent low-level requests and let them focus on more critical tasks, thereby improving service desk performance. ManageEngine ADManager Plus: Perform user management tasks right from your service desk console Simplify user management : Save time and effort by enabling technicians to handle AD accounts for user provisioning, de-provisioning, and other changes in a secure, non-invasive manner within the service desk console.
ManageEngine Password Manager Pro: Securely initiate remote sessions on user assets Automate authentication : Eliminate redundant efforts without compromising security while taking control of user assets. ManageEngine Analytics Plus: Lead service operations using business intelligence Powerful insights : Gain deep understanding of your service desk performance without breaking a sweat with code-free report generation.
Make critical decisions on your service strategy based on valuable information. ManageEngine OpManager: Respond to network faults faster Instant notifications : Proactively manage network issues before they impact business continuity. Automate ticket creation and assignment when an alarm is raised.
Zia: Employ a virtual agent as your first line support Conversational AI assistant : Make it easy for your users to get in touch with the IT help desk by simply conversing with Zia. Configure Zia to log tickets, add notes, and perform other custom actions.
Intelligent search : Ask Zia questions about service desk stats and get instant answers.
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